:root {
  --bg: #f7f2ea;
  --bg-alt: #efe5d8;
  --card: #fffdf7;
  --ink: #1f2937;
  --muted: #5b6672;
  --accent: #1c6a5a;
  --accent-strong: #165246;
  --accent-2: #e07a2f;
  --accent-3: #1f4f8f;
  --border: #e7dccf;
  --shadow: 0 18px 40px rgba(31, 41, 55, 0.12);
}

body {
  font-size: 18px;
  line-height: 1.7;
}

body::before {
  background:
    radial-gradient(520px 520px at 5% 5%, rgba(28, 106, 90, 0.14), transparent 60%),
    radial-gradient(520px 520px at 90% 10%, rgba(224, 122, 47, 0.16), transparent 60%),
    radial-gradient(520px 520px at 85% 95%, rgba(31, 79, 143, 0.12), transparent 60%);
}

body.portal-active .public-section {
  display: none;
}

.citizen-header {
  background: rgba(247, 242, 234, 0.94);
}

.citizen-nav {
  align-items: center;
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.hero-wrap.citizen-hero {
  padding: 36px 0 26px;
}

.hero-grid.single {
  grid-template-columns: 1fr;
}

.hero-text h1 {
  font-size: clamp(34px, 4vw, 48px);
}

.hero-actions {
  display: grid;
  gap: 12px;
  margin-top: 16px;
}

.btn.jumbo {
  padding: 14px 18px;
  font-size: 18px;
  border-radius: 16px;
  justify-content: space-between;
}

.hero-help {
  margin-top: 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  background: rgba(255, 255, 255, 0.9);
}

.help-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.quick-section .section-head {
  max-width: 680px;
}

.quick-grid {
  display: grid;
  gap: 16px;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.quick-label {
  text-transform: uppercase;
  letter-spacing: 0.2em;
  font-size: 11px;
  color: var(--muted);
  margin: 0 0 6px;
}

.quick-card h3 {
  margin: 0 0 8px;
  font-size: 20px;
}

.access-card {
  display: grid;
  gap: 14px;
}

.access-steps {
  display: grid;
  gap: 6px;
  font-size: 15px;
  color: var(--muted);
  background: rgba(28, 106, 90, 0.08);
  border: 1px solid rgba(28, 106, 90, 0.16);
  padding: 12px 14px;
  border-radius: 16px;
}

.field-row {
  display: grid;
  gap: 12px;
  grid-template-columns: 1fr;
}

.access-actions .btn {
  width: 100%;
}

.status-row {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 14px;
}

.card input,
.card select {
  width: 100%;
  padding: 12px 14px;
  border-radius: 16px;
  border: 1px solid var(--border);
  background: rgba(255, 255, 255, 0.9);
  color: var(--ink);
  margin-bottom: 10px;
  font-family: inherit;
  font-size: 16px;
}

.card label {
  font-size: 14px;
  color: var(--muted);
  margin: 4px 0;
  display: block;
}

.card textarea {
  width: 100%;
  padding: 12px 14px;
  border-radius: 16px;
  border: 1px solid var(--border);
  background: rgba(255, 255, 255, 0.9);
  color: var(--ink);
  margin-bottom: 10px;
  font-family: inherit;
  font-size: 16px;
}

.portal-locked {
  text-align: center;
}

.portal-content.is-hidden {
  display: none;
}

.portal-top {
  display: grid;
  gap: 16px;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  margin-bottom: 18px;
}

.profile-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.profile-data {
  display: grid;
  gap: 8px;
  margin: 12px 0 8px;
}

.profile-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  font-size: 16px;
}

.profile-row strong {
  font-size: 18px;
}

.big-value {
  font-size: 22px;
  font-family: var(--font-heading);
  margin: 6px 0 10px;
}

.portal-section h4 {
  margin-bottom: 6px;
}

.list {
  list-style: none;
  padding: 0;
  margin: 8px 0 0;
  display: grid;
  gap: 8px;
  color: var(--muted);
  font-size: 15px;
}

.status-card h3 {
  margin: 6px 0 12px;
  font-size: 20px;
}

.status-list {
  display: grid;
  gap: 6px;
  font-size: 14px;
  color: var(--muted);
}

.portal-dashboard {
  display: grid;
  gap: 16px;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  margin-bottom: 18px;
}

.dashboard-card h3 {
  margin: 6px 0 8px;
  font-size: 20px;
}

.divider {
  height: 1px;
  background: var(--border);
  margin: 14px 0;
}

.pref-grid {
  display: grid;
  gap: 10px;
  margin-bottom: 8px;
}

.pref-item {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 15px;
  color: var(--muted);
}

.guide-results {
  margin-top: 12px;
  display: grid;
  gap: 10px;
}

.guide-card {
  padding: 12px;
  border-radius: 16px;
  border: 1px solid var(--border);
  background: rgba(255, 255, 255, 0.7);
}

.guide-card h4 {
  margin: 0 0 6px;
  font-size: 16px;
}

.guide-card p {
  margin: 0;
  color: var(--muted);
  font-size: 14px;
}

.ticket-list,
.slot-list {
  display: grid;
  gap: 12px;
  max-height: 240px;
  overflow-y: auto;
  padding-right: 4px;
}

.ticket-list::-webkit-scrollbar,
.slot-list::-webkit-scrollbar {
  width: 6px;
}

.ticket-list::-webkit-scrollbar-thumb,
.slot-list::-webkit-scrollbar-thumb {
  background: rgba(31, 41, 55, 0.2);
  border-radius: 999px;
}

.ticket-card,
.slot-card {
  border-radius: 16px;
  border: 1px solid var(--border);
  padding: 12px;
  background: rgba(255, 255, 255, 0.75);
}

.ticket-header {
  display: flex;
  justify-content: space-between;
  gap: 12px;
}

.ticket-header h4 {
  margin: 4px 0 2px;
  font-size: 16px;
}

.status-badge {
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.status-aperta {
  background: rgba(29, 78, 216, 0.12);
  border: 1px solid rgba(29, 78, 216, 0.3);
  color: #1d4ed8;
}

.status-in_lavorazione {
  background: rgba(249, 115, 22, 0.16);
  border: 1px solid rgba(249, 115, 22, 0.4);
  color: #9a3412;
}

.status-chiusa {
  background: rgba(34, 197, 94, 0.14);
  border: 1px solid rgba(34, 197, 94, 0.3);
  color: #15803d;
}

.status-respinta {
  background: rgba(248, 113, 113, 0.18);
  border: 1px solid rgba(248, 113, 113, 0.3);
  color: #b91c1c;
}

.slot-card {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
}

.slot-wrap {
  display: grid;
  gap: 16px;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  margin-top: 12px;
}

.slot-meta {
  display: grid;
  gap: 4px;
  color: var(--muted);
  font-size: 14px;
}

.message-card h4 {
  margin: 0 0 6px;
}

.floating-request {
  position: fixed;
  right: 24px;
  bottom: 24px;
  z-index: 30;
  box-shadow: 0 16px 30px rgba(28, 106, 90, 0.35);
}

@media (max-width: 720px) {
  body {
    padding-top: 70px;
  }

  .hero-help {
    flex-direction: column;
    align-items: flex-start;
  }

  .floating-request {
    left: 50%;
    right: auto;
    transform: translateX(-50%);
    width: calc(100% - 40px);
  }
}